Cancellation & Refund Policy
Cancellation Prior to Shipment
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at noemesignature@gmail.com.
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment
Return Policy
The following are the policies to be eligible for return requests after shipment/receipt of goods:
1. All goods sold are non-refundable except:
(i) Failed Delivery
(ii) Wrong Delivery
(iii) Damaged goods during delivery.
2. Only items that have been purchased directly from noemesignature@gmail.com Online Store are eligible for a return.
3. Any noemesignature@gmail.com Online Store product purchased through other retailers is not eligible under this policy and must follow the respective retailer’s return and refund policy.
4. Goods are eligible for a return if any of the following apply:
Incorrect:
– The item received is not the item you ordered.
– The size or colour differs from what is stated in your order summary.
– Items are missing from the package.
Damaged:
– The item is found to be damaged upon receipt.
– The item has been tampered with, refurbished, or modified.
Customers are responsible for all return shipping charges. Returns are only applicable for complete noemesignature@gmail.com Online Store products.
Returned items must meet ALL of the following requirements:
1. The item must be shipped back within 7 working days of receipt (supported by the postal or courier receipt).
2. You must provide proof of purchase (order invoice number and receipt).
3. The item must be in new condition and returned with its original packaging and any free gifts received.
4. All packaging must be unused, unmarked, and not defaced in any manner.
5. The item must be returned in its original box (or other suitable packaging) to prevent damage during return shipping.
6. Orders cannot be changed or cancelled once payment has been confirmed. Cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation or refund request deemed unsuitable or unreasonable.
Refund Process
Your refund will be processed once we have received and inspected the returned goods at our return centre. If the returned goods meet our return policy requirements, a full refund will be initiated.
The refund method will depend on your original payment method:
Online Bank Transfer
– Full refunds will be credited to your bank account via online bank transfer.
– Refunds are typically processed within 3–5 working days.
Credit Card
– Refunds will be processed through your card-issuing bank.
– Please contact your card-issuing bank regarding the time required for the refund to appear on your statement.