Return & Refunds

Terms & Conditions

  1. Return / exchange item(s) have to be in original condition (unworn, unwashed, unsoiled and unaltered) and in original packaging attach with price tags and labels.
  2. Return / exchange is allowed for verified manufacturing defect item.
  3. Discounted / promotional items will not be accepted for return / exchange.
  4. Carlo Rino reserves the right to deny a refund / exchange if the item(s) does not meet the stated requirements.

In-Store Purchase (Purchase from Noeme Boutique)

  • Return and exchange can be done in Noeme boutique with the terms & conditions stated above. No refund is allowed.
  • If the value of the exchange item(s) exceeds the value of the return item(s), the customer shall pay the excess value.
  • If the value of the exchange item(s) lesser than the value of the return item(s), no cash refund shall be applied.
  • Return and exchange valid only for purchases in Noeme boutiques in Malaysia.

Online Purchase (Order via www.noeme.webmores.co)

  • Return shall not be done at Noeme Boutique. Online purchases return shall be done via shipping only.
  • Return must be accompanied by Return Authorization Reference Number. Otherwise, return will be rejected.
  • All refund will be in the form of e-voucher once refund is approved by Noeme e-Customer Service Personnel. No cash refund shall be applied.

Return & Refund Process

  1. Notify us by filling the return form within 7 days upon receiving your products. An email confirmation with the return authorization reference number will be provided.
  2. Return item(s) to the below address and include the following with the return parcel:
  • Printed Return Form
  • Confirmation email with Return Authorization Reference Number
  • Original Receipt
  • Return item(s)